"The art of effective listening is essential to clear communication, and clear communication is necessary to management success".

James Cash Penney


The ability to communicate effectively is crucial to business, as well as many other areas of life.  However, our ability to communicate well is seriously undermined if this is not underpinned by effective listening skills.  Whilst, this may seem obvious it is surprising to find how many people, at all levels of an organisation, fail to believe that such a problem could exist and that effective listening is a skill that not everyone may possess. 


Have you ever spoken to someone and felt that they were either not listening to you, or at best they simply did not understand what you were trying to tell them?  This is an occurance that is more common than you may have thought.  Not only is it very frustrating, but it can have a negative effect on business.  Imagine a customer's reaction were they to experience the scenario described above?  The likelihood of their wishing to do business in the future is I would suggest, somewhat remote.


This course is designed to provide participants with the knowledge and techniques to develop the skills to ensure that they are able to listen effectively and consistently.

Listening Skills

  • On completion learners will understand:

    • The Importance of Effective Listening 
    • Blockages to Effective Listening
    • Overcoming Blockages to Effective Listening
    • Effective Listening Techniques
    • Improving Performance Through Effective Listening
    • Practical Exercises to Develop Effective Listening Skills

    The list of subjects detailed above is merely intended to provide a flavour of the course content and the skills that participants can acquire.